Frequent questions

What payment methods do you accept?

The payment methods we accept are PayPal, credit cards, debit cards and bank transfer which you can use to pay with complete peace of mind as ours is an official checkout of the Shopify platform.

Accept payments on delivery?

The choice not to accept payments on delivery in our online shop is dictated by the desire to guarantee an efficient and safe service to our customers.

Payment on delivery could slow down delivery times and increase the risk of errors or losses related to the management of cash.

By opting for online payments, we ensure greater traceability

and safety, offering a quick and efficient service that aims to best meet the needs of our customers.

Your safety is our priority.

What are the shipping times?

Shipping time (excludes processing time):

Italy: 24-48 business hours

Europe: 8-12 business days

International: 10-20 business days

More details

How can I track my order?

Once your order has been shipped you will be provided with the tracking code where you can copy and paste it into the track your order menu.

What is your refund or returns policy?

The "Returns and Refunds" item is available in the menu where you can find out about everything in question.